Training & Development
The information contains an overview of courses developed and facilitated by TransConnect, LLC. It is not all inclusive. Training facilitation is also offered using client materials.
Job Readiness Courses
- Resume Writing – Applying with Confidence
- The Job Search Process – How Do I Begin?
- Interviewing Skills – I got the job!
- Professional Communications – A good First Impression
On-the-job Life Skills
- Effective Communication Skills – Can You Hear Me Now?
- Effective Communication Skills – Mind the GAP – Guessing is not an option; Accurate, Professional Emails
- Team Building – We’re in this together
- Conflict Management and Emotional Intelligence
- Creative Problem Solving – “Creativity is Intelligence Having Fun
- Strategic thinking through Critical Thinking and Creative Problem Solving
- Leading Change for Positive Results
- Human resources Overview for Supervisors – Harassment and Discrimination
- Diversity and Inclusion in the Workplace
- Inclusive Inquiry – the art of crafting questions for the purpose of cultural education.
- Customer Service Excellence – “This call may be monitored for quality assurance…”
- Advanced Customer Service – Defining customer service vs. customer experience
- Customized training
- Designer training programs
Professional Development
- Leadership Skills – So You Want to be a Leader
- Leading Change for Positive Results
- Human resources Overview for Supervisors – Harassment and Discrimination
- Human Resources Overview for Supervisors – General
- Negotiation Skills – “Powers of Persuasion”
- Developing Women Managers
- Customized training
- Designer training programs
Comments from recent classes:
Strategic Thinking
“Becky is a very enthusiastic instructor & is good at keeping the class enagaged with exercises. Great class!”
“I really enjoy this instructor. She is knowledgeable and manages the class well by keeping the conversation on topic.”
Creative Problem Solving
“I really enjoyede your class. You made it fun and intersing while learning at the same time.”
“By far one of the best classes I have taken. It was enjoyable, engaging and I learned valuable skills I could immediately put to use professionally.”
Customer Service Excellence
“Very good 2 days of training.”
“Great class….thank you for offering this training!”
“Awesome, engaging and informative!”